FAQ's
Frequently Asked Questions
🛒 Orders & Shipping
Q: How long does shipping take?
A: We usually ship your order within 1–2 business days. Delivery time within the UK is 2–4 business days.
Q: Do you ship internationally?
A: Not at the moment - we currently only ship within the UK while we grow. Stay tuned for updates!
Q: How can I track my order?
A: After your order is shipped, you’ll get a tracking number by email.
Q: Can I cancel or change my order?
A: Contact us as soon as possible at gymhorizon0@gmail.com
If the order hasn’t been shipped yet, we’ll try to help!
👕 Sizing & Fit
Q: How do I know my size?
A: Check out our Size Guide page to find your perfect fit.
Q: Are your shirts true to size?
A: Yes, they fit true to size. If you prefer a looser fit, we recommend sizing up.
Payments
Q: What payment methods do you accept?
A: We accept major credit and debit cards through Stripe, our secure payment processor.
Q: Is it safe to order from your website?
A: Yes - we use secure checkout and encrypted payment processing via Stripe to protect your information.
📦 Returns & Refunds
Q: How do I return or get a refund?
A: No worries we've got you!
Check out our full Returns & Refunds policy here for everything you need to know.
We've made it simple and easy to follow.
🎁 Discounts & Promos
Q: How do I use a discount code?
A: You can enter your discount code at checkout before completing your payment.
Q: Can I use more than one discount code?
A: Only one discount code can be used per order.
🤔 Still Need Help?
No problem! Just email us at: gymhorizon0@gmail.com and we’ll get back to you within 24–48 hours.